Returns Policy & Terms & Conditions

Terms and Conditions

Returns & Refunds Policy

We want customers to have the correct size garment so offer a free return service. We will gladly exchange items free of charge provided the original garment is returned to us in the condition that the customer received it. We are also able to offer full refund cost of the garment,  but not the cost of return postage.

Access

To and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are automatically agreeing to all of the Terms of Service, as may be updated by us periodically. 
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. At times, we may restrict access to some parts or all of this Website. 
This Website also contains links to other websites, which are not operated by RubyMoon (the “Linked Sites”). RubyMoon has no control over these Linked Sites and accepts no responsibility for them or for any damage or loss that may arise from your use of these websites. Your use of the Linked Sites will be subject to the terms of use and service contained within each site.

Intellectual Property, Content and Software

The intellectual property rights in all software and content made available to you on or through this Website remains the property of RubyMoon or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by RubyMoon and its licensors. You may store, print and display the content supplied solely for personal use. You are not permitted to  manipulate, publish, distribute or reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. 
You shall not modify, translate, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by RubyMoon or its licensors. RubyMoon is a trade mark belonging to RubyMoon Design CIC Ltd. No license or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are similar without the written permission of RubyMoon. If in doubt, contact hello@rubymoon.org.uk

Misuse

You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious or technologically harmful, in breach of confidence or in any way obscene or offensive ; hack into any aspect of the Service; corrupt any data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising and promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Rubymoon will report any such breach to the law enforcement authorities and disclose your identity. 
We will not be liable for any losses or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer  programs or equipment, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

RubyMoon Community Areas

Submission Of Material

By submitting any material to us, you automatically grant RubyMoon the royalty-free, perpetual, exclusive right and license to use, reproduce, edit, publish, alter, translate, modify, create derivative works from, distribute, and display such materials worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed. You also acknowledge that RubyMoon is not obliged to publish any material submitted by you.
In certain circumstances RubyMoon may also share your contribution with trusted third parties.
By submitting any material or media to us, you agree to the guidelines above. Questions? hello@rubymoon.org.uk

Registration

RubyMoon reserves the right to close user accounts if any user is seen to be using proxy IPs in order to attempt to hide the use of multiple accounts or disrupt any of our services.
If you use multiple logins for the purpose of disrupting the RubyMoon community you may have action taken against all of your accounts.

Failure to Comply

If you fail to abide by these Community Rules you may be sent an email which informs you why your contribution has been refused or edited. This email will also include a warning that continuing to break the rules may result in action being taken against your account. This action may include any content posted by you being checked before allowed to go on the site or a temporary or permanent suspension of your ability to participate in any or all areas of RubyMoon.
 RubyMoon reserves the right to delete any contribution, or take action against any account, at any time, for any reason. 
If you do not want to grant RubyMoon the permission set out above on these terms, please do not submit your contribution.

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. 
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our delivery page for further information.

In order to contract with RubyMoon you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. RubyMoon retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be RubyMoon or may in some cases be a third party. Where a contract is made with a third party RubyMoon is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of our raw materials and services may fluctuate. & therefore all prices advertised are subject to  change.

Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

Pricing and Availability

RubyMoon try and ensure that all details, descriptions and prices which appear on this Website are accurate, but errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible. And then give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

Payment

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

Discount Codes

Account discount codes – Discount codes may from time to time be offered to some account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.

Promotional discount codes – We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.

Gift Vouchers

Gift vouchers are only valid for a limited time and the voucher must be used by the date shown– check your voucher to find out the expiry date.

Were afraid we can’t accept any responsibility for stolen or deleted gift vouchers.

We’ll despatch your gift voucher either as soon as payment has been cleared or on your specified delivery date (if this is later). We’re afraid we can’t be responsible for any delays, no matter how they are caused.

If you are the purchaser, please double check the delivery email address you enter – it is your responsibility to do so and we’re afraid we can’t be held responsible if a gift voucher is used by someone other than your recipient if the email address entered is incorrect. 
In addition, we can’t take responsibility for any gift vouchers that are lost or used by someone other than your recipient after delivery. Make sure your recipient has received their gift voucher, as it is their responsibility to keep the voucher details safe.

From time to time, gift vouchers may get caught in spam filters, and it’s up to the recipient to check these filters. We can’t take responsibility if a gift voucher cannot be delivered to the recipient’s email address because of spam filters, firewalls, the capacity of the recipient’s mailbox, any other factors outside of our control.

If you need a refund, this will be made in the same way as the original payment method (such as onto a gift voucher, debit/credit card account, or a combination of the two).

RubyMoon reserves the right to vary these terms and conditions.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law RubyMoon and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages, including but without limitation to any direct, indirect, consequential, punitive or incidental damages, or damages for loss of use, data, profits or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect RubyMoon’s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. 
You must not establish a link from any website that is not owned by you. 
This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice. Please contact hello@rubymoon.org.uk if you want to check.

Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with RubyMoon and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to RubyMoon.

Variation

RubyMoon shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website

Indemnity

You agree to indemnify, defend and hold harmless RubyMoon, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

Complaints

RubyMoon operates a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments. Please send to Hello@rubymoon.org

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Governing Law and Jurisdiction

These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and RubyMoon. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of RubyMoon.

 

PRIVACY POLICY

RubyMoon  is totally committed to protecting the privacy of our site visitors and customers. We fully appreciate and respect the importance of privacy on the Web. We will not disclose information about our customers to third parties except where it is part of providing a service to you – for example, arranging for a product to be sent to you, or carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.

Communication & Marketing

If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of RubyMoon.

Protecting your security

We may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm your identity – a credit check is not performed and your credit rating is unaffected.

RubyMoon Design CIC Ltd (at the address below) is the data controller for the purpose of the General Data Protection Regulation (GDPR). You have the right to access and request the deletion of the information which RubyMoon holds about you and your right of access can be exercised in accordance with the GDPR.

We are always pleased to hear from you. We are always grateful for any time you spend providing us with the feedback we need to ensure our customers are completely satisfied – we want you to return to the site and to recommend us to your friends. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact the customer service of RubyMoon who will be delighted to answer any questions you may have.

You can either contact hello@rubymoon.co.uk

Or, write to us at:

RubyMoon

Customer Care

8 The Platform, 9 Russell Place

Brighton

BN1 2RG

 

Translate »
Change currency
EUR Euro